Return & Refund Policy

We want to make sure you are happy with your purchase. As our furniture is delivered directly by designated delivery partners, customers are required to inspect the items carefully upon delivery.

Inspection Upon Delivery

Please inspect your furniture immediately upon receiving your order and before our delivery team leaves.

If you notice any of the following issues:

• Product is damaged or defective
• Wrong item or colour was delivered
• Missing parts or accessories
• Any other issue with the product

Please inform our delivery team immediately and contact us with clear photos or videos of the issue.

Return / Refund Request

Any return, refund, or product issue must be reported to us within 3 days from the date of delivery.

To request a return or report an issue, please contact us at 82639802 and provide:

• Order number / proof of purchase
• Clear photos or videos showing the issue
• A description of the problem

Our team will review the case and determine the appropriate solution.

Any return, refund, exchange, or damage/defect claim submitted after 3 days from the delivery date will not be accepted.

Delivery Inspection

Once the customer has inspected the furniture upon delivery and confirmed that there are no issues, the order will be considered accepted.

We will not be responsible for claims regarding visible damage, scratches, defects, missing parts, or incorrect items that are reported after the 3-day period.

Non-Returnable Items

Due to the nature and size of our furniture, we do not accept returns or refunds due to:

• Change of mind
• Wrong size selected by the customer
• Colour preference changes
• Personal preference
• Furniture not fitting the customer's space after purchase
• Incorrect measurements provided by the customer
• Items that have been assembled, used, modified, or damaged after delivery

Custom-made or specially ordered products are also non-returnable and non-refundable.

Approved Returns

If a return is approved by us, our team will contact the customer to arrange a collection date and time.

Customers do not need to arrange their own return delivery. Please ensure that the item is ready for collection as instructed by our team.

Returns will only be collected by our delivery team according to the agreed arrangement.

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Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us at: 82639802

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at mokuzen.furniture@gmail.com.