Terms of service

Last Updated: September 2026

Welcome to Mokuzen O.S. By accessing our website or purchasing our products, you agree to the following Terms of Service.

1. Products

We make every effort to ensure that product descriptions, dimensions, colours, images and prices displayed on our website are accurate. However, actual colours and appearance may vary slightly depending on your screen or lighting conditions.

Product availability, specifications and prices may change without prior notice.

2. Orders & Payment

All orders are subject to availability and confirmation by Mokuzen O.S.

Please check your order details carefully before completing your purchase. Once an order has been confirmed and payment has been made, cancellation or changes may not be accepted.

We reserve the right to refuse or cancel an order where necessary, including in cases of incorrect pricing, product availability or other circumstances beyond our control.

3. Delivery

We arrange furniture delivery through our designated delivery partners.

After your order has been confirmed, our team will contact you to arrange a suitable delivery date.

Delivery dates are subject to our delivery schedule and may be affected by traffic, weather or other unforeseen circumstances. Delivery times are estimates and cannot be guaranteed.

Customers are responsible for ensuring that the delivery address and contact information provided are accurate and that the delivery area is accessible for delivery.

4. Delivery Inspection

Customers are required to inspect the items upon delivery.

If there is any visible damage, missing part, wrong item or other issue, please inform our delivery team immediately and contact us within 3 days from the delivery date.

Please refer to our Return & Refund Policy for more information.

5. Returns & Refunds

Returns and refunds are subject to our Return & Refund Policy.

Due to the nature of furniture products, we do not accept returns or refunds due to change of mind, incorrect measurements, personal preference or other reasons not covered by our Return & Refund Policy.

6. Website Content

All content on this website, including images, text, product information, logos and graphics, belongs to Mokuzen O.S or its respective owners and may not be copied or used without prior permission.